Intimidating and disruptive behavior in healthcare settings, can result in medical errors, poor patient satisfaction, staff turnover, and increased organizational costs. The Joint Commission has brought this important issue to the forefront of medical care; first by issuing a Sentinel Event Alert warning in July 2008 that disruptive and intimidating behaviors have an adverse effect on patient safety and outcomes, and then with a subsequent Leadership Standard (LD.03.01.01) that addresses disruptive and inappropriate behaviors in the healthcare setting. Developed with the help of the foremost experts in behavioral studies, Disruptive Behaviors and Their Negative Impact on Patient Safety uses realistic scenarios to demonstrate the potential dangers of disruptive behavior not only to patients but also to staff. Healthcare professionals will learn the root causes of disruptive behavior, strategies for eliminating inappropriate behavior, and ways that teams can increase awareness, sensitivity, and responsiveness by implementing appropriate policies and procedures that hold individuals accountable for their actions.